This privacy policy sets out how 11plusmocks.co.uk uses and protects any information that you give 11plusmocks.co.uk when you use this website. 11plusmocks.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 11plusmocks.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 05 August 2014.

WHAT WE COLLECT.

We may collect the following information:
  • Name and job title.
  • Contact information including email address.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer surveys and/or offers.

WHAT WE DO WITH THE INFORMATION WE GATHER.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

SECURITY.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:
  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes,  you may change your mind at any time by writing to or emailing us at contact@11plusmocks.co.uk.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you as governed by the laws of United Kingdom. A small fee may be payable. If you would like a copy of the information held on you please email contact@11plusmocks.co.uk. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. PRIVACY POLICY ADDENDUM Exam Results System – Data Processing Practices This addendum supplements the main 11 Plus Mocks Privacy Policy and explains how personal data is collected, processed, and shared by the online exam results system operated on this website. 1. Data Collected by the Exam Results System When a candidate sits a mock 11 Plus exam, the following information is recorded and stored in our secure database: • Candidate’s full name • Candidate’s email address • Candidate number (linked to the associated purchase order) • Gender (as supplied at registration) • Exam date and exam identifier • Section-by-section marks and the number of unanswered questions per section • Total marks achieved This data is stored on our WordPress hosting infrastructure and is accessible only to authorised administrators and to the registered candidate (or their parent or guardian) when logged in to their account. 2. How Results and Rankings Are Calculated Each time a candidate views their results page, our server computes live, dynamic rankings. To do this accurately, the system temporarily retrieves the scores of all candidates who sat the same exam and calculates: • Each candidate’s overall placement (rank) within the full cohort • Each candidate’s placement within their gender group (boys or girls) • Section-level rankings for every scored component • Cohort-wide statistics: highest score, lowest score, and mean (average) score Important: although all candidates’ scores are loaded into server memory momentarily to perform these calculations, no individual candidate’s data is ever disclosed to another candidate. Each user sees only their own results together with aggregated cohort statistics (for example, ‘Cohort average: 142’). The legal basis for this processing is the performance of the contract entered into when a mock exam place is purchased (UK GDPR Article 6(1)(b)) and, where applicable, our legitimate interest in providing meaningful, accurate benchmarking information (UK GDPR Article 6(1)(f)). 3. Performance Charts Results pages include radar charts that give a visual overview of a candidate’s performance across exam sections. These charts are generated entirely within the candidate’s own browser using the open-source Chart.js library. No candidate data is transmitted to any third-party service in order to produce these charts. 4. Emailing Results Exam results reports can be sent by email to the candidate’s registered email address. This may be initiated by an administrator or as part of the standard post-exam communication process. Emails are delivered via WordPress’s built-in mail function, using the email infrastructure configured for this website. A results email contains the candidate’s full results data – including scores, rankings, and cohort statistics – in the same format as the online results page. The legal basis for sending results by email is the performance of the contract and/or the candidate’s (or their parent’s or guardian’s) legitimate expectation of receiving the outcome of their exam. 5. Data Retention Exam results data is retained for as long as is necessary to provide the exam results service and to fulfil any associated contractual or legal obligations. At present, no automated deletion schedule is in place; records are reviewed and removed by administrators on a periodic basis. If you wish to request deletion of your data before this review, please use the contact details in Section 7 below. 6. Your Rights Under UK data protection law you have the right to: • Access: request a copy of the personal data we hold about you. • Rectification: ask us to correct any inaccurate data without undue delay. • Erasure: ask us to delete your data where there is no overriding legitimate reason for us to continue processing it. • Objection: object to processing carried out on the basis of legitimate interests. • Restriction: ask us to restrict processing of your data in certain circumstances. • Portability: receive your data in a structured, commonly used, machine-readable format where technically feasible. To exercise any of these rights, or if you have a concern about how we process your data, please use the contact details in Section 7 below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk if you believe your data has been processed unlawfully. 7. Contact Data Controller: 11 Plus Mocks Email: contact@11plusmocks.co.uk This addendum was last reviewed: May 2026 This document is intended to be incorporated into the 11 Plus Mocks Privacy Policy. It should be reviewed by a suitably qualified legal professional before publication.